Salesforce has recently acquired and integrated the popular communication and collaboration tool Slack into its award-winning CRM software.
Just when you thought the world’s number 1 customer relationship management platform couldn’t get any better, it does! Salesforce has recently acquired and integrated the popular communication and collaboration tool Slack into its award-winning CRM software. A fantastic enhancement to this CRM powerhouse, adding a wealth of benefits.
More advanced collaboration
By utilising Slack within your CRM, you’re enabling a greater level of collaboration and allowing ease of communication within your teams. Those teams could be comprised of your own internal sales staff, the IT team, external partners, or your customers. Anyone who needs to be involved can join in and everyone can easily work together. The system is fast, communication is in real-time, and access to vital data from within Salesforce is instant. The software intelligently surfaces relevant materials such as messages and files, so team members can get up to speed fast, and no one is missing out on important information. The ability to gather together a team to work on a problem or brainstorm an idea is invaluable in a digital world where customers need problems to be solved quickly.
Making Salesforce ever more powerful
Salesforce is the world’s Number 1 CRM for a reason. Its integrated platform brings powerful insights on a whole-business scale, as well as detailed views on a customer level, with information that can be accessed across all departments. Salesforce stands out from the crowd in many ways, but perhaps the most important is actually the simplest, the fact that it is intuitive to use with data presented in a way that is easy to understand. This makes uptake levels greater, even with staff who are not highly computer-literate. Now with Slack added into the mix, engaging with both colleagues and customers has become easier, and costs can be lowered with the addition of automated processes such as bots and apps. This ground-breaking collaboration of two such powerful business tools is certainly going to be a real boon to many industries.
Who will benefit from this new duo?
The benefits of using Salesforce along with Slack will be appreciated company-wide and beyond. The sales and customer service staff, the IT team, the marketing department, the CEOs and management team, staff in offices around the globe, freelancers working from home, everyone can feel that they are an integral part of the team, and access important information to ensure everyone works well together to deliver an amazing customer experience. Who will benefit most? Ultimately, your customers, and that of course, is great for your business and your profits.
Want to learn more?
Are you already familiar with Salesforce or Slack? Or perhaps you’re new to CRM and would like to know more about how these products can streamline your business, save you time and money and improve the customer’s journey with your company. NetU is an official Salesforce Partner, so we can share with you our in-depth knowledge and experience with the platform. If you’d like to find out more, we’d be more than happy to set up a consultation with you. We can explain just how it could benefit your particular business, we’ll answer any questions you may have, and if you’d like to get on board with this innovative and insightful platform, we can take the next steps together. So visit our website today and book your consultation with a NetU expert.