NetU participates as a sponsor at Marketing Week’s “Best Practices in Customer Service”, a conference which will be held on Thursday, 29 March 2017 at the OTEAcademy Auditorium in Maroussi. The conference is conducted in cooperation with the Greek Institute of Customer Service (HICS), Boussias Communications and Marketing Week.
The event will focus on customer service practices which have recently been implemented in the Greek market, highlighting the strategic choice of companies to invest in the improvement of total consumer experience.
Being a Salesforce.com Cloud Alliance Partner for Greece and Cyprus, NetU will present the latest developments in the leading cloud Service Cloud software application platform that helps to increase productivity and efficiency in customer service and add value to an organization by increasing satisfaction and maintain customer base.
NetU’s Senior Consultant, Andreas Anagnostopoulos will present “Salesforce: Service redefines the Customer Experience”, highlighting the importance of total customer experience and support within a company.
“Today, total customer experience is a crucial, and high on the agenda of successful companys’ boards. Groups and support mechanisms are not just an operating cost but they have a vital role as they affect greatly both the customer’s satisfaction and his trust to the company. Support, with the appropriate tools and mechanisms, can develop into an additional sales channel and be considered as an Ambassador of quality for products and services.”
Salesforce.com, inc. provides enterprise cloud computing solutions to various businesses and industries worldwide. The company offers social and mobile cloud apps and platform services, including Sales Cloud for sales force automation, which enables companies to grow their sales pipelines, close deals, improve sales productivity, and gain business insights; Service Cloud that enables companies to connect with their customers and address their service and support needs; Marketing Cloud, which enables companies to bring in data from any source and deliver personalized interactions to any customer across any channel through email, mobile, social, Web, marketing automation, and data analytics from a single platform; and Salesforce1 Platform, a cloud platform for developing customer apps. It also provides professional services, including consulting, deployment, training, implementation, integration, and campaign services to its customers to facilitate the adoption of its social and mobile cloud solutions.
About NetUNetU is a leading Information Technology solutions and services organisation in the Eastern Mediterranean. With presence in Cyprus, Greece and Serbia, NetU is recognized as a major Integrator in the region and has developed strong local and international activity. Being a trusted IT business partner to medium and large organizations in the Private and Public sectors, NetU provides world-class IT solutions in the areas of Systems Integration, Business Solutions, Technology Solutions and Professional Services.
For more information on the event, please click here.