Understanding the next leap in artificial intelligence Technology has transformed the way we live and work many times over—from the rise of the internet to the smartphones we now carry everywhere. The next wave of transformation is already on the horizon, and it’s called AI agents. We often hear the term «AI agents», but what […]
Understanding the next leap in artificial intelligence
Technology has transformed the way we live and work many times over—from the rise of the internet to the smartphones we now carry everywhere. The next wave of transformation is already on the horizon, and it’s called AI agents.
We often hear the term «AI agents», but what exactly are they? And how are they different from the artificial intelligence tools we already use today?
What is an AI agent?
Most people are already familiar with generative AI tools like ChatGPT, which can write emails, summarize documents, or generate creative content. These tools respond to prompts, meaning they wait for instructions.
AI agents, on the other hand, go a step further. They are designed to take autonomous actions. This means they don’t just wait for a command. They can make decisions and complete tasks by themselves, with minimal human help.
Just imagine this: you ask ChatGPT for a recipe. An AI agent, however, could take that recipe, order the ingredients online, set up your smart kitchen appliances to prepare it, and even learn from the outcome to improve future suggestions. This kind of proactive, intelligent support is what makes AI agents so powerful.
Everyday uses of AI agents
Currently AI agents are mostly used by businesses such as customer support agents, sales assistants, finance bots, HR agents and IT support agents.
However, we are quickly heading toward a future where they will assist us in our daily lives too. Below are some everyday tasks AI agents could manage:
• Online shopping: From finding the best deals to tracking orders or reordering items when the stock at home is low.
• Travel planning: Booking flights, hotels, and transport, plus handling delays or cancellations automatically.
• Communication: Organizing messages across different apps and making sure important information reaches you without distractions.
AI agents will essentially act as personal assistants that learn from your habits and preferences to help you be more productive, organized, and even healthier.
Smarter assistants and smarter decisions
Smart assistants like Siri and Alexa are already part of our lives, but AI agents will make them far more intelligent. They will not only answer questions, but manage your calendar, remind you of tasks, and support your long-term goals. They could also summarize your meetings, sort through messages—everything you now do on your smartphone, done smarter and faster.
AgentForce from Salesforce for example is revolutionizing how businesses engage with customers and drive sales through AI-powered agents. By leveraging advanced artificial intelligence, AgentForce enables organizations to create intelligent virtual agents that can handle everything from lead generation to customer support with unmatched efficiency and personalization. These AI agents are poised to transform the sales process by offering real-time, data-driven insights and fostering deeper customer relationships at scale. As businesses increasingly adopt AgentForce, they will see not only enhanced operational efficiency but also more meaningful interactions that boost brand influence and drive revenue growth.
But what about the risks?
Of course, with any powerful technology, there are concerns. AI agents will need access to systems like online stores, bank accounts, and calendars. This raises questions around:
• Security: How do we make sure agents don’t act against our interests?
• Privacy: What kind of data are they collecting and how is it used?
• Ethics: Could agents be used in unfair ways—like buying up concert tickets to resell?
These concerns are real, and the industry and regulators will need to put strong safeguards in place to protect users and society.
A new relationship with technology
AI agents are not just another app or tool—they represent a new way for people and businesses to interact with technology. They have the potential to remove everyday stress, increase productivity, and offer smarter services. But with great potential comes great responsibility.
As companies increasingly adopt AI, tools like Salesforce’s Agentforce are paving the way for more powerful and responsive business applications. At NetU, we are committed to providing our clients with the latest advancements in technology, ensuring that all our solutions, including those powered by AI agents, are at the cutting edge. We make sure that our solutions not only drive innovation and efficiency but also adhere to the highest standards of security and ethics. With NetU, you can confidently embrace the future of technology, knowing that your operations are supported by safe, smart, and sustainable solutions.