Everything you need to know about Salesforce!

19 March, 2021


Salesforce has been chosen as the customer relationship management (CRM) solution of many businesses. Do you know how it can benefit your own? Learn more!

Salesforce has been chosen as the customer relationship management (CRM) solution of many businesses, from huge multi-national corporations spanning the globe, to smaller start-up enterprises looking to build from the bottom up. You may be familiar with the name, or the logo, but do you actually know what Salesforce is or indeed, how it can be of benefit to your own business?  

Salesforce’s unique CRM platform, Salesforce Customer 360 gives every person in every department a 360-degree view of your customers. When everyone sees the same picture, and that picture is a clear and accurate one, it’s far easier for a business to make the right choices and move forward with regards to offering an ideal customer service experience, perfectly tailored to every individual. This is key to the success and popularity of Salesforce.

Salesforce is used to…

  • Improve marketing 

With Salesforce’s advanced analytics, marketing can be tailored to suit each customer, giving you the best upselling opportunities and serving advertising at the right place at the right time on a per-customer basis. 

  • Gain sales 

With a reduction in time spent entering data, more time can be spent engaging with customers and creating the ideal repeatable sales process

  • Create a great commerce experience 

When the commerce process is easy, customer satisfaction will be high. You’ll ensure that people stick around long enough to complete the purchase process, and return in the future too. 

  • Offer fantastic customer service 

With Salesforce, you can offer a fast and efficient customer service experience to each customer. This can include personalised support and innovative assistance such as service automation and AI powered chatbots

  • Enhance IT solution creation 

In addition, Salesforce gives you the power to create apps, automate processes, and improve security with a range of IT solutions.

So, what this means is…

Ultimately, your customers are the most vital aspect of your business. Keep your customers happy and your business will thrive. Salesforce gives you a range of powerful tools to give your customers the best experience. A smooth journey through the process of viewing, selecting, and purchasing your products or services. You’ll be in the best position to market effectively and should there be any queries or concerns, with the help of Salesforce Customer 360 you can rectify problems and answer questions quickly and fully. Salesforce gives all departments of your business a global view and offers an easy way to view all the wide-ranging data that businesses attain, allowing you to make sense of your data, and more importantly, use it to your advantage. 

Salesforce works to grow your business, improve customer satisfaction and make the best decisions moving forward. It makes your life easier; it gives you a great overview, and it saves you time. To find out how to incorporate Salesforce into your business, get in touch with us and we will be happy to talk you through your options and plan the exciting move forward to this world-leading CRM platform.  

If you’d like to know more about the benefits of Salesforce and how it could transform your business, please get in touch. Here at NetU we can consult you in all aspects of Salesforce and are happy to answer any questions you may have. So please visit our website for more information or contact us via phone or email.